Expedia and Booking.com have suspended suspicious listings for Palette and Collection O hotels in Las Vegas after reports surfaced that these properties do not exist at the advertised address near the Strip
Several leading online travel agencies are investigating fraudulent hotel listings in Las Vegas after reports surfaced that non-existent properties were being advertised on their platforms. The listings, which appeared on Booking.com and Expedia, claimed to offer rooms at Palette and Collection O hotels using the address of OYO Hotel & Casino Las Vegas, an established off-Strip property.
The issue came to light this week after social media users, including a viral TikTok video, questioned the legitimacy of the Palette and Collection O listings. Both properties are not operational hotels in Las Vegas, yet their listings used the OYO address and featured images that appeared to be altered versions of the existing hotel or unrelated buildings.
How the Listings Were Discovered
Travelers and social media users first noticed discrepancies when searching for accommodations in Las Vegas. The Palette and Collection O listings, which used the OYO Hotel & Casino Las Vegas address, raised suspicions due to mismatched photos and unfamiliar branding. The issue quickly gained traction online, prompting further scrutiny from the travel community and local media.
According to a review of multiple travel sites, the listings for Palette Las Vegas and Collection O Las Vegas were linked to the OYO property, but neither brand operates a hotel at that location. The images used in the listings were either digitally altered or depicted hotels that could not be identified at the stated address.
Response from Travel Companies
Expedia confirmed that both Palette and Collection O listings have been suspended from its platform while the company investigates the matter in coordination with OYO. Expedia stated that its Partner Provided Content Policy prohibits the use of generative AI or misleading content to misrepresent properties. The company advised customers who believe they have booked a misrepresented property to contact Expedia support for assistance.
Booking.com also acknowledged the issue and said it is conducting its own investigation. The company emphasized that accommodation listings undergo multiple verification checks before going live and that dedicated teams monitor for suspicious activity around the clock. Booking.com said it removes listings found to be fraudulent or non-compliant with its policies.
OYO and Parent Company Involvement
OYO Hotel & Casino Las Vegas is operated by PRISM, an India-based travel and hospitality company that also owns the Palette and Collection O brands. However, neither Palette nor Collection O currently operates a hotel in Las Vegas. PRISM did not respond to requests for comment regarding the listings or their connection to the OYO property.
The casino operations at OYO are overseen by Paragon Gaming, while the hotel is managed by PRISM. There is no indication that OYO or its management authorized the use of its address or images for the Palette and Collection O listings.
What Las Vegas Visitors Should Know
Travelers planning to visit Las Vegas are advised to verify hotel listings carefully, especially when booking through third-party travel sites. If a property name does not match the address or appears unfamiliar, guests should confirm directly with the hotel or use official resort websites. Both Expedia and Booking.com have stated they will take action against fraudulent listings and encourage customers to report any suspicious activity.
This incident highlights the importance of vigilance when booking accommodations in Las Vegas, particularly as the city continues to attract millions of visitors each year. The investigation into the fake listings is ongoing, and further updates are expected as travel companies work to prevent similar incidents in the future.
